Returns and refunds
You have 30 days from the day your order arrives to ask for a return.
What we accept
Items must be unused, in resalable condition and in their original packaging. Please do not send back a costume your dog has already worn out on Halloween night, or candles with used batteries left inside them.
How it works
- Email fm_commerce@outlook.com with your order number and what you would like to return.
- We reply with a return address and instructions, usually within 24 hours.
- Send the item back. You pay the return shipping unless the item was faulty, damaged or not what you ordered.
- Once it arrives and we have checked it, we refund the price of the product to your original payment method within 5–10 business days.
When we pay for everything
If your item arrives damaged, faulty, or is simply not what you ordered, we cover the return shipping and refund you in full — or send a replacement, whichever you would rather have. Send us a photo and we will sort it out. Often we will not even ask for the item back.
Cancellations
Email us as soon as you can. If the order has not left the warehouse we cancel it and refund you in full. Once it has shipped it becomes a return.